Frequently Asked Questions

Web Site Help & Software

I used to be able to see the entire web site, and now I can't. What's going on?
To view the entire page your computer monitor must be set to 1024 x 786.
To check (and change) your monitor setting:

• Go to your computer's "Control Panel" folder. The location of this folder will vary slightly depending your operations system, but it usually can be found under "Settings" in the main "Start" menu.
• Once in this folder, open the tool that adjusts your monitor settings - this will be called "Display", "Monitor", or "Appearance and Themes".
• Double-click on this icon. It should open a new window with several tabs along the top.
• Click on the tab marked "Settings", and make sure the display size is set to 1024 x 768. After making this change, you need to click on the "Select" button.
• You will then get a message asking you to confirm that you want to apply the changes. You must select "yes", or the screen will revert back to the previous (smaller) size after 15 seconds.

Once you make this adjustment you should have no trouble seeing the whole site.

I can't register on the web site. Please help.
If you are unable to register, we want to address the problem immediately. Please email us with the specifics of your problem at WEBMASTER@NEWBALANCE.COM

I am a registered user but can't log In to edit my profile (password problems). What can I do?
If you've already requested a password reminder, double-check to make sure you're typing it in correctly. If you are still unable to log in, please email us at WEBMASTER@NEWBALANCE.COM and tell us the specific error message you're receiving.

I am a registered user and would like to change my username and/or password.
To change or update any of your account information, visit "Update Your Profile".

What can I do if the site isn't working properly on my computer?
We apologize for any difficulty you may be experiencing. If you have installed the most recent version of Flash and are still experiencing problems, we will need to know a few details about your computer configuration to address your problems. Please email our webmaster at WEBMASTER@NEWBALANCE.COM and let us know:

1. What kind of computer you're using (PC/Mac)
2. Whether you use Internet Explorer (IE), Netscape, Safari, Mozilla/Firefox
3. What version internet browser you're using e.g. 4.79, 5.5, or 6.0 - to find this out please look under the "Help" menu of your internet browser

Flash FAQ's

What is Flash?
Flash is a web development tool, created by Macromedia, that allows us to build high-impact motion graphics and dynamic content previously unavailable in HTML pages. Great for animation and building very user-friendly environments, Flash is quickly becoming the standard for building the world's best web sites.

What is the Flash Player?
The Flash Player is the web browser plug-in needed to view sites built in Flash. The Player is extremely easy to install into your browser, and at only 219k, it takes up less space on your computer than most similar applications.

Where do I get the Flash Player?
You can go to http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash.

How much does the Flash Player cost?
It's free.

I have installed the Flash Player on my computer, but it's not working properly. What can I do?
You might have an older version of the Flash Player. NewBalance.com requires Flash Player 8 or later. Get the latest version at http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash.

What are the implications of installing the Flash Player on my computer?
The only implications of installing the Flash Player are those related to an improved experience - on NewBalance.com and thousands of other sites on the web. At no time does the Flash Player compromise the security of your computer, nor does it transmit any data regarding your personal information on the web.